Contact us

Questions about a home, a chair, your order or delivery? We are happy to help.

A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.

If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.

Email ustheteam@customersupport.care International call centre+66 98 391 3877

Frequently asked questions

What is covered on this page?

This page covers orders, delivery, returns and product details.

How should I choose a product?

Start with the task and measure the available space. Compare those measurements with the figures on the product page before ordering.

What currency are the prices in?

Every price is in Singapore dollars. There is no currency conversion at checkout.

How much is standard delivery?

Standard delivery is free on orders of $75 or more and a flat $25 below that threshold.

How long does delivery take?

Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier.

Can I ask a question before ordering?

Yes. Email theteam@customersupport.care with the product name and the measurements or details you want us to check.

Do you have a shop or showroom?

No. Assisted Living Company Singapore is an online supplier and delivers across Singapore.

Where can I read the return terms?

The Refunds and Returns page explains the 15-day change-of-mind window and the process for damaged or faulty goods.

Packaging and delivery

We introduced Eco Pack packaging and we work with our delivery providers to bring the carbon footprint of a delivery down. It is a direction rather than a finished job, and we would rather describe it that way than claim more than we have done.